Group Classes At Lume

You must pre-register online or on the app and have an active membership or class pass. You have access to book a class a maximum of 7 days ahead of the scheduled class time (e.g. on Friday at 6am you can book the 6am Friday class for the following week). 

To ensure all members have the opportunity to join our sessions, we observe the following cancellation windows:

• Standard Classes: 3-hour cancellation notice.
• Early Morning (all classes before 9AM) & Weekend Sessions: 9-hour cancellation notice.

Late Cancellations

Cancellations must be made through the app or website portal. If a cancellation occurs within the windows noted above:

• Class Pack Holders: The class credit will be forfeited.
• Unlimited Members: A $15 late cancellation fee will be automatically applied to the payment method on file.

If your favorite session is full, we encourage you to join the waitlist. Our system automatically moves members into the class as spots become available.

• Automatic Enrollment: If you are moved from the waitlist into a class, it is presumed you are attending. All standard cancellation windows and fees will apply.
• Manage Your Spot: If your plans change, please remove yourself from the waitlist via the app or website to avoid being accidentally added to a session you can no longer attend.
• The "One-Hour" Grace Window: To ensure fairness, if you are moved into a class less than 60 minutes before the start time and cannot make it, the late cancellation fee will be waived.
• Notifications: Please ensure your app notifications or email alerts are turned ON so you receive an immediate update when you are added to a session.

No-shows will be charged a penalty fee of $20.